BetRide Casino Privacy Policy

At BetRide Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our platform at https://betride.com. By registering an account or continuing to use our services, you acknowledge and agree to the practices described in this document. We encourage you to read this policy carefully before using our platform. If you have any questions about how we handle your data, please contact us at support@betride.com.

Our BetRide Casino services are operated by Pixelforge Solutions S.R.L., registered in Escazú, San José, Costa Rica, with Innovatoria LTD (Larnaca, Cyprus) acting as our authorized payment agent. We hold a valid gaming license issued by the Government of Anjouan (License No. ALSI-202409046-FI2). As the data controller, we are responsible for ensuring that your personal information is handled lawfully and securely.

1. Information We Collect

When you use BetRide Casino — including registering an account, making a deposit, claiming a betride casino bonus, or contacting our support team — we may collect the following categories of personal information:

1.1 Registration and Identity Data

• Full name, date of birth, and nationality
• Email address and contact phone number
• Residential address and proof of identity documents
• Username and login credentials used for betride casino login and betride login purposes

1.2 Financial and Transaction Data

• Payment method details including card numbers (partially masked), e-wallet identifiers, and cryptocurrency wallet addresses
• Deposit and withdrawal history, including transactions made via Visa, Mastercard, Bitcoin, Ethereum, Litecoin, Tether (USDT), ecoPayz, AstroPay, and Sofort
• Bonus redemptions, including promo codes such as the betride promo code BR200

1.3 Technical and Usage Data

• IP address, browser type, device identifiers, and operating system
• Pages visited, session duration, game activity, and betting history
• Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We at BetRide use the information we collect for several legitimate operational and legal purposes. Specifically, we use your data to:

• Verify your identity and age as required by our licensing obligations
• Process deposits and withdrawals securely and efficiently
• Provide and improve our gaming services, including sports betting, live betting, e-sports, virtual sports, casino slots, live casino, and mini games
• Administer bonuses and promotional offers, including the Casino Welcome bonus and Friday Free Bet
• Communicate with you via email or live chat regarding your account and our services
• Detect, prevent, and investigate fraudulent activity, money laundering, or other illegal behavior
• Comply with applicable laws, regulations, and reporting obligations
• Send you marketing communications, where you have given us your consent to do so

3. Legal Basis for Processing

Our BetRide platform processes your personal data on the following legal grounds:

• Contractual necessity — we need your data to provide the services you have signed up for
• Legal obligation — we are required to verify your identity, prevent fraud, and comply with anti-money laundering regulations
• Legitimate interests — we process certain data to improve our services and ensure platform security
• Consent — where applicable, particularly for marketing communications and non-essential cookies

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data in the following limited circumstances:

• Payment processors and financial partners — to facilitate secure transactions through our supported payment methods
• Game and software providers — including Play'n GO, BGaming, Endorphina, Evoplay, OnlyPlay, Reevo, and others, to the extent required to deliver gaming services
• Regulatory and law enforcement authorities — when required by law or by the Government of Anjouan under our licensing terms
• Service providers and vendors — who assist us in operating our platform, subject to strict confidentiality agreements
• Group companies — including Innovatoria LTD as our payment agent, where necessary for operational purposes

5. Cookies and Tracking Technologies

At BetRide Casino, we use cookies and similar technologies to enhance your experience on our website. Cookies help us remember your preferences, keep your session active during betride login, and analyze how our platform is used. We use the following types of cookies:

• Essential cookies — required for core functionality such as account access and navigation
• Analytical cookies — help us understand how visitors interact with our site
• Marketing cookies — used to deliver relevant promotional content, where consent has been given

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform.

6. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. In most cases, we retain account and transaction records for a minimum of five (5) years following account closure. Once data is no longer required, we securely delete or anonymize it.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us at BetRide Casino:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data, subject to our legal retention obligations
• The right to object to or restrict certain types of data processing
• The right to data portability, where technically feasible
• The right to withdraw consent at any time for consent-based processing

To exercise any of these rights, please contact our support team at support@betride.com. We will respond to your request within a reasonable timeframe in accordance with applicable law.

8. Security Measures

We are committed to protecting your personal data from unauthorized access, loss, or misuse. Our BetRide security infrastructure includes SSL encryption, secure server environments, and strict access controls for all staff handling personal data. While we implement industry-standard protections, no method of transmission over the internet is entirely risk-free, and we encourage you to use strong, unique Y&mbEP$Xt9{&1[ZIs for your account.

9. International Data Transfers

As an international operator, we may transfer your personal data to countries outside your region, including Costa Rica and Cyprus, where our operating entities are based. We take appropriate steps to ensure that such transfers are conducted in accordance with applicable data protection principles and that adequate safeguards are in place.

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies before providing any personal information.

11. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you via email or a prominent notice on our website. Your continued use of BetRide Casino following any such update constitutes your acceptance of the revised policy. We recommend checking this page periodically to stay informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please do not hesitate to reach out to us. Our support team is available via live chat on the website or by email at support@betride.com. We at BetRide Casino are always here to assist you and take your privacy concerns seriously.